Support coordination agencies serving Louisiana's New Opportunities Waiver (NOW), Residential Options Waiver (ROW), Children's Choice Waiver, Supports Waiver, Community Choices Waiver (CCW), and EPSDT participants use One Care Portal to run assigned caseloads, visit and contact notes, follow-up, and supervisor review. It is the agency's working system beside the state's LaSRS, LSCIS, and EVV, not a replacement for them.
A Louisiana support coordination agency already runs its NOW, ROW, Children's Choice, CCW, and EPSDT caseloads in One Care Portal's Case Management module.
Louisiana calls waiver case management "support coordination." The Office of Intellectual and Developmental Disability Supports (OIDD, formerly OCDD) runs four waivers, the Office of Aging and Adult Services (OAAS) runs the Community Choices Waiver, and EPSDT support coordination is a Medicaid State Plan service for children and youth.
For people who meet ICF/IID level of care. Support coordination is one of the NOW services, alongside individualized and family support, day habilitation, and housing stabilization.
Serves all ages with a capped individual budget set from an ICAP assessment. To stay eligible, a participant must receive support coordination and a residential waiver service every 30 days.
Supplemental support for children from birth through 20 who live at home with their family or a foster family. Support coordination is a listed service; youth move to another waiver at 21.
For adults 18 and older who meet ICF/IID level of care, focused on vocational and community inclusion. LDH lists support coordination as its required case management.
For older adults and people with adult-onset disabilities who meet nursing home level of care. Support coordination is a CCW service, including transition intensive support coordination.
For Medicaid members under 21 on the Developmental Disabilities Request for Services Registry, or ages 3 to 20 when support coordination is medically necessary ("Special Needs"). It is not a waiver service.
Sources: LDH program pages for the NOW, ROW, Children's Choice, Supports Waiver and CCW; the EPSDT support coordination fact sheet (reissued August 26, 2025); and the OIDD name change fact sheet (Act 702 of 2026). Read October 2026. LDH and the Louisiana Medicaid Services Manual control current requirements.
All three program families set minimums: at least a monthly contact and a plan reviewed during the year. These are floors, not limits; support coordinators often contact some people more often, even weekly, and document every contact. One Care Portal keeps those notes, the follow-up they create, and the supervisor's sign-off in one caseload view.
Source: LDH support coordination page.
Source: OAAS Support Coordination Contact Documentation instructions.
Source: 2025 EPSDT Support Coordination Training Handbook (revised December 15, 2025).
One Care Portal does not connect to, submit to, or replace any of these. Agencies keep entering what the state requires where the state requires it.
The state system where OAAS support coordination contacts are coded and the Support Coordination Activity Report (SCAR) is produced.
The Louisiana Support Coordinator Information System, where EPSDT support coordinators complete the CPOC and the CPOC Quarterly Review.
Both the OIDD and OAAS contact documentation forms require electronic visit verification for face-to-face contacts. One Care Portal does not provide EVV.
This is the existing Case Management module, set up per agency and per program. It is not a separate Louisiana product.
Role-scoped caseloads, calendars and visit schedules, with NOW, ROW, Children's Choice, Supports Waiver, CCW and EPSDT participants side by side.
Weekly, monthly or quarterly, each note records date, time, method, type, location and people present, with goal and service monitoring, health and safety review, and incident and hospitalization review inside the note.
Problems found at a contact stay open on the next note until someone resolves them.
Required-field validation, signatures, attestation, amendments and audit history, with supervisor approval or return with feedback.
Service authorization records and an expiring-authorizations report.
Participant and staff documents, such as the annual 90-L, stored with expiration dates and reported before they lapse.
Plans, reviews and coordination workflows for support coordination teams.
The module Louisiana agencies use, with every feature listed.
For agencies serving people with intellectual and developmental disabilities.
What a defensible monthly contact note looks like.
Yes. A Louisiana support coordination agency runs its NOW, ROW, Children's Choice, CCW, and EPSDT caseloads in One Care Portal's Case Management module. Supports Waiver caseloads fit the same workflow.
No. It is the agency's working system for caseloads, notes, follow-up and supervisor review. Anything the state requires in LaSRS or LSCIS is still entered there.
No. Louisiana's contact documentation forms require EVV for face-to-face support coordination contacts. One Care Portal does not provide EVV.
Yes. Participants from each program sit in the same caseload, and note sections and required fields are set up per program during onboarding.
$299 a month for the platform plus $7.99 per active participant, month to month. Onboarding scope is reviewed during the demo.
Tell us which programs you serve and bring a blank contact documentation form. In 30 minutes we show caseloads, contact notes, follow-up and supervisor review, and say plainly what would need configuration.
Do not submit participant names, records, or other PHI through the booking form.