Keep assigned caseloads, contact notes, supervisor review, and required visit follow-up organized in one role-scoped workflow. We confirm your state, program, forms, and downstream reporting needs before making a fit claim.
One Care Portal is for community-based provider teams that need role-scoped case management workflows and an optional connection to a separate Medicaid Billing Module—not a generic CRM or disconnected note tracker.
Best fit for established Medicaid waiver and HCBS teams evaluating caseload visibility, contact-note workflow, supervisor review, reminders, and downstream handoffs. OCP confirms state, payer, form, role, and implementation fit during discovery.
Designed for established small and midsize Medicaid and HCBS teams; confirm fit for your staff, participant volume, and program requirements.
Document visits, track goals, and manage caseloads without the paperwork pile-up.
Use role-scoped views for caseloads, completed work, case-manager hours, and billing readiness.
Review visit notes, approve completed documentation, or return notes with clear feedback.
Track caseloads, completed work, case-manager hours, overdue notes, and billing readiness.
Workflow-based fit
Program names vary by state. In Kentucky, examples include SCL, MPW and ABI. Other states use different program names, but agencies with comparable caseload-based workflows can use the same configurable Case Management module. We confirm each program’s forms, permissions, reporting, payer and compliance requirements before implementation.
Good fit: Your case managers are assigned participants and need one workflow for caseload visibility, documentation, follow-up, supervisor review and reporting.
Different Medicaid teams need different proof: waiver case management, HCBS documentation, targeted case management, supported and supportive housing, and billing-connected care coordination. Use these paths to see the closest fit, or book a walkthrough so we can map your program rules to the demo.
For HCBS and Medicaid waiver teams managing plans, authorizations, documentation, and billing readiness.
Keep community-based service notes, care plans, signatures, and audit exports connected.
Support assessments, contacts, progress tracking, and Medicaid billing requirements in one workflow.
Use Case Management for participant records, housing goals, contacts, visits, authorizations, supervisor review, and billing readiness.
We built this software because we ran agencies ourselves. We know what keeps you up at night.
Anonymized workflow proof
No customer names, PHI, or unsupported outcome claims—just a focused walkthrough of verified standard and configurable workflows.
Case managers use a role-scoped view of the participants and work available to them.
Begin from the participant list without scheduling first; scheduling remains available when the agency uses it for planning.
Authorized supervisors review eligible documentation and use the existing feedback workflow.
Configure reminders after confirming the face-to-face interval required by the agency’s program.
Everything you need to manage cases, document services, and get paid, without the extra complexity.
Build individualized care plans with goals, interventions, and timelines. Track progress and update plans as client needs change.
Document each interaction with configurable, participant-centered workflows that connect the care plan, required reviews, follow-up work, signatures, and audit history.
Sections are configurable. Required documentation varies by agency, program, and state.
Carry approved documentation into a separate billing workflow for claim preparation, validation, submission, ERA posting, and reconciliation.
Never miss a renewal. Track authorization dates, units remaining, and get alerts before authorizations expire.
Switch between role-scoped My Caseload and Supervisor View workflows according to assigned permissions.
Review caseloads, completed work, case-manager hours, and available exports. Confirm exact reporting needs during the walkthrough.
Built to meet the requirements of Medicaid programs and healthcare regulations.
Designed for HIPAA-regulated workflows with encrypted infrastructure, role-based access, and audit logging.
Bank-level encryption for all data in transit and at rest.
Agency and program workflows are configurable; exact state and payer fit is confirmed before implementation.
Complete logging of all changes with timestamps and user identification.
Reliable cloud infrastructure with redundancy and automatic backups.
Control who sees what with granular permissions for each user role.
For HCBS and Medicaid waiver teams; exact program and state fit is confirmed during the walkthrough.
Learn moreEvaluate provider-side caseloads, contact notes, supervisor review, documents, and reporting; exact jurisdiction and system fit is confirmed first.
Review the workflowAutomate claims, reduce denials, and get paid faster with integrated billing.
Learn moreAttendance, daily notes, and service documentation in one place.
Learn moreSecurely store client and employee documents with expiring-document alerts and a signed BAA.
Learn moreOne Care Portal serves HCBS and Medicaid waiver agencies, case management teams, and community-based provider organizations. Exact program, state, module, and organization-size fit is confirmed during the walkthrough.
Yes. One Care Portal is designed for Medicaid and human services providers that need case notes, care plans, authorizations, billing readiness, and audit documentation in one system. Pricing is built around active participants so smaller and growing agencies can evaluate fit without buying an oversized enterprise platform.
One Care Portal targets a one-week go-live with guided organization setup, role configuration, and one hands-on training. Email and phone support are included.
Agency and program workflows are configurable. Bring the required forms, review steps, payer path, and reporting needs so One Care Portal can confirm standard, configurable, or custom scope before implementation.
Case managers use the web application for role-scoped access to caseloads and documentation. Native offline, GPS, and EVV workflows are not represented as standard capabilities.
Billing is a separate module. Agencies can use Case Management by itself for care operations, or connect the Billing Module so approved services continue into claims, denials, ERA posting, and reconciliation.
Email and phone support are included. One hands-on training is part of guided organization setup, and access or outage issues receive priority.
See how One Care Portal can reduce documentation busywork and support Medicaid billing workflows for your team.