Care coordinators · Case managers
Case Management
Assigned caseloads, plans, visits, contact notes, supervisor review, and follow-up in one care-coordination workflow.
Explore Case Management softwareKentucky care agencies using One Care Portal
Built for community-based agency workflows
Keep client records, caseloads, visits, notes, plans, and supervisor review together—so care coordinators and office and field teams know what needs attention.
Case Management uses a $299/month platform fee plus $7.99 per active participant. See what the walkthrough covers. State, program, payer, workflow, onboarding, and reporting fit is confirmed during a 30-minute demo.
OCP Case Management workflow
See how One Care Portal organizes a caseload-based workflow, then confirm your program, forms, permissions, reporting, and billing fit in a focused demo.
See the participants assigned to you and what needs attention.
My Caseload
Document the contact and check required fields.
Review submissions and return needed follow-up.
Review queue
Four focused products
Start with Case Management for care coordinators and caseload-based teams. Documentation review, 835 remittance visibility, and claims management are separate paths that can work alongside the systems your agency already uses.
Care coordinators · Case managers
Assigned caseloads, plans, visits, contact notes, supervisor review, and follow-up in one care-coordination workflow.
Explore Case Management softwareKeep your existing source system
Review individual PDFs against criteria configured for your agency; people verify the evidence-linked possible findings and make the decisions.
Explore AI-assisted PDF reviewPayment and denial visibility
Open standard X12 835 remittance files to review billed and paid amounts, claims, denials, and available rendering-provider details.
Explore the standalone ERA DashboardStandalone or connected claims workflow
Import billing data, prepare and track claims, work denials, and reconcile payments through supported payer workflows. Confirm your specific payer route during the demo.
Explore multi-payer billing softwareStart with the workflow you need now
These de-identified previews use synthetic records and show workflow shape only. Your state, program, payer, file, and reporting fit is confirmed during a 30-minute demo.
For community-based case management and care coordination
See assigned participants move through plans, authorizations, documentation, supervisor review, follow-up, and reporting.
Synthetic workflow preview — no PHI or customer data
Supported and supportive housing is a Case Management use case, not a separate module.
Community-based agencies with assigned clients, ongoing visits, plans, notes, follow-up, and supervisor review. Case managers and caseworkers, care coordinators, support and service coordinators, and supports planners share these needs across HCBS, IDD, housing, and other community programs.
Working in youth and family services, community health, outreach, diversion, or reentry? Explore how the caseload, documentation, and review workflow matches your team’s needs. Our Medicaid waiver experience is a foundation, not a funding requirement.
Check your team's workflow fit and boundariesReview documentation · Keep your source system
Already required to use another system? Review exported service documentation against your program's selected criteria without replacing the source system. AI may surface evidence-linked possible findings; authorized human reviewers make the decisions.
For readable 835 remittance visibility
Upload a standard remittance file and review payment detail without buying a Care Module or the Billing Module.
Synthetic workflow preview — no PHI or customer data
$99/month + $0.10 for each claim contained in an ERA file One Care Portal parses.
Kentucky care agencies using One Care Portal
Choose what your agency needs
Case Management, Documentation Intelligence, the ERA Dashboard, and Billing Hub each address a different job. Explore ADHC as an additional Care Module for adult-day operations. Billing remains a separate standalone-or-connected product for Medicaid, Medicaid MCO, Medicare, and commercial claims, and can work with your current documentation system.
Care Modules
Select the workflow designed for your agency. Both Care Modules organize documentation, staff activity, oversight, and billing readiness.
Calendars, scheduled visits, notes, caseloads, supervisor feedback, and administrator visibility into completed work and hours.
Customer proof: QKB Case Management
Attendance, daily notes, care documentation, meals, transportation, authorizations, and staff oversight for adult day health care.
Informed by hands-on adult day operations experience.
Billing Module · Standalone or connected · Medicaid · MCO · Medicare · Commercial
Generate or import billing data, validate and submit claims through clearinghouse-supported payer workflows, work denials, post 835 ERAs, and reconcile payments. Any agency that submits claims can use it — Medicaid and MCO, Medicare and Medicare Advantage, and commercial payers — with no HCBS program required. Keep your current care system or connect Case Management or ADHC.
1 · Prepare
Generate or import billing data
2 · Submit
Validate and send claims
3 · Resolve
Track status and denials
4 · Reconcile
Post 835 ERAs and match payments
Care only
Care + Billing
Billing only
Why Agencies Trust Us
One Care Portal comes from hands-on Medicaid waiver and HCBS operations experience. Its core workflows, templates, and review controls are informed by real ADHC and provider-agency operations and audit preparation.
Built by a team with hands-on Medicaid waiver and HCBS operations experience. We know what auditors look for because we've been through those audits ourselves.
Guided organization setup, role configuration, and one hands-on training are included. One Care Portal targets a one-week go-live; timing depends on workflow scope and team availability. Email and phone support are included.
Selected for the Community Foundation of Louisville’s 2026 cohort.
View the announcementProfiled on One Care Portal’s growth and the role of AI-assisted customer discovery.
Read the articleInterviewed about care-management, billing, and revenue-cycle workflows.
Read the spotlightWho we serve
From waiver case management and IDD services to adult-day and housing teams, see workflows for caseloads, visits, notes, review, and daily operations. Billing Hub is a separate product that can work with your existing system. We'll confirm program and payer fit in the demo.
Keep assigned caseloads, contact notes, plans, visits, supervisor review, and follow-up together. Medicaid and HCBS experience informs the workflow; confirm your program's requirements during the demo.
Daily program workflows for attendance, meals, activities, transportation, and billing-ready documentation where applicable.
IDD teams can evaluate ISP goals, service documentation, supervisor review, authorization visibility, and billing-readiness handoff. Confirm state, program, and payer fit for your agency.
Case Management Care Module
A case management workflow for supported housing, supportive housing, PSH, housing stabilization, and housing support services teams.
Case Management and ADHC include the care-operation tools their teams need. Billing remains a separate module that can connect to either Care Module or work standalone.
Claim validation, status tracking, ERA posting, and denial management.
Period, unit, and rate tracking with alerts before units run out or authorizations expire.
Participant and staff documents with expiration tracking and audit-ready reporting.
Draft service and contact notes faster while keeping human review in the workflow.
Looking for something specific?
Security & Reliability
Agencies handling sensitive records need practical safeguards. Here are the controls One Care Portal uses to support your team's work.
Data is encrypted in transit with TLS 1.2 or higher and at rest with AES-256 encryption.
Business Associate Agreement support is available during onboarding for covered workflows involving protected health information.
Staff see only what their role requires, with access controls managed by your administrators.
Review recorded activity and changes with user and time details where available for your workflow.
Your documents and records are backed up in encrypted form on reliable cloud infrastructure.
Encrypted storage and role-based access support healthcare and community-agency recordkeeping. Discuss your program's security and audit requirements during the demo.
Practical guides for case managers, billing specialists, and agency administrators.
Documentation, care planning, and compliance guides for case managers.
Browse articles →HCBS documentation requirements, service plans, and audit readiness.
Browse guide →Attendance tracking, daily notes, and day center operations.
Browse articles →Claims lifecycle, ERA posting, denials management, and revenue cycle.
Browse articles →See how One Care Portal compares to other case management platforms.
Customer Stories
Hear from a Kentucky case manager using One Care Portal for client files and contact notes, and an adult day professional using One Care Portal to organize employee and client records.
Case Management
“I don't ever want to go back to paper.” — Amy
See Amy's storyADHC Care Module · Customer Story
Healthy Adult Day Healthcare uses One Care Portal's ADHC Care Module.
“Everything is all in one place.” — Glenn, Healthy Adult Day Healthcare
Watch Glenn's story Explore the ADHC Care ModuleNo enterprise contracts, no per-seat licenses, no long sales cycle. You pay for what you actually use.
$299
platform fee / month
+ $7.99 per active participant for a Care Module
$1.50
per submitted claim
Billing module
We hear these from nearly every agency we talk to. Here are straight answers.
Guided organization setup, role configuration, and one hands-on training are included. One Care Portal targets a one-week go-live, although timing depends on workflow scope and team availability. Email and phone support are included.
No. Agencies can start with the modules and usage they need, then coordinate more staff roles, supervisor review, caseloads, documentation, billing, and reporting as they grow. Pricing remains usage-based and month to month, with no long-term contract.
Built by Medicaid waiver operators with hands-on agency experience. The core workflows, templates, and review controls are informed by real HCBS and ADHC operations and audit preparation.
Pick the next best step
Not ready to book yet? Compare cost, see the case-management workflow, or review billing fit before scheduling a walkthrough.
ADHC centers, case management teams, IDD providers, and housing agencies use One Care Portal to keep documentation clean, claims moving, and audits uneventful. See it with your own workflows in a 30-minute demo.
