Manage your support coordination caseload, coordinate services across providers, and keep clients connected to the right resources. Built for HCBS support coordinators.
A streamlined process from intake to ongoing monitoring.
Capture client information, eligibility, and initial needs assessment.
Develop person-centered plans with goals, services, and providers.
Link clients to services, track referrals, and communicate with providers.
Document contacts, track progress, and ensure services are delivered.
View your entire caseload at a glance. Filter by status, due dates, and priority. Never miss a required contact or review.
Build person-centered service plans with goals, objectives, and assigned providers. Templates ensure compliance.
Document face-to-face visits, phone calls, and collateral contacts with compliant note templates.
Track authorized services, units, and dates. Get alerts for expiring authorizations and renewal deadlines.
Maintain a directory of service providers. Link clients to providers and track referral status.
Generate reports on caseload size, contact frequency, and service delivery. Export for supervisors and audits.
Support coordination focuses on connecting clients to services and resources, while case management often includes direct service delivery. One Care Portal supports both models with configurable workflows.
Our caseload dashboard shows all clients at a glance with due dates, required contacts, and authorization status. Filter and prioritize to focus on what needs attention.
Yes. Document face-to-face visits, phone contacts, and collateral contacts. Track contact frequency against required minimums for each client.
We integrate with state eligibility systems and can export data in formats required by your state's Medicaid agency.
Join support coordinators spending less time on paperwork and more time connecting clients to services.