1915(i) HCBS Software
for Housing Support and Recovery Providers
A 1915(i) benefit pays for the service you document, inside the prior authorization you were given. When plans, visits, and notes live in spreadsheets and paper, units go unbilled and audits turn into file hunts. One Care Portal keeps caseloads, person-centered plans, service notes, authorizations, and supervisor review in one role-scoped workflow. We confirm your state program, forms, and payer route before making a fit claim.
Built for 1915(i) Services Documented Visit by Visit
State plan HCBS programs differ by state, but the provider's daily work looks alike: a caseload, a person-centered plan, visits, notes, and an authorization to stay inside.
Housing and Tenancy Supports
Document housing consultation, transition, and sustaining work as visits and notes tied to the person's plan.
1915(i) Case Management
Assigned caseloads, person-centered service plans, monthly contacts, follow-up, and supervisor sign-off.
Supported Employment and Education
Record each contact, the goal it served, time spent, and the next step for the participant.
Independent Living Supports
Evaluate visit-based support services where staff document what was delivered and for how long.
From the Visit to a Billing-Ready Record
Each step below is a screen in the Case Management Care Module today.
Notes written against the plan, not from memory
Staff open a participant, pick the date of contact, and document the visit with start and end times, contact method, and progress toward plan goals. Agencies on the monthly monitoring note see each active goal carried into every note for review.
Prior authorizations recorded once and used everywhere
Each authorization holds its number, payer, procedure code, effective dates, authorized units or amount, rate, and how a note converts to units: a fixed number per note, or time-based with your rounding rule. An expiring-authorizations report shows what needs renewal in the next 7 to 365 days.
Supervisor review before a note counts
A signed note can wait for supervisor approval. Supervisors approve it, or unapprove it with a reason so the author corrects and re-signs. Every signed version is kept as a PDF with who signed and when.
A billing-ready export instead of retyping
Billable notes are previewed against their authorizations. Notes with a problem are listed as blocking errors with the reason; the rest export to Excel for import into the separate Revenue Cycle Management (RCM) module. Agencies that bill elsewhere can export contact-note session data to CSV.
What We Confirm Before Implementation
- Your state's required plan, note, and signature forms, and which are standard, configurable, or custom
- Staff qualifications and certification tracking your program expects
- Procedure codes, unit definitions, payer route, and whether claims go through a clearinghouse or a state portal
- Reports and records your quality review or audit will ask for
- Which state systems stay the system of record
Pricing is published: $299/month platform fee plus $7.99 per active participant. The separate RCM module is $1.50 per submitted claim. See current pricing.
Where One Care Portal Fits Alongside Your State Systems
One Care Portal does not connect to state systems. This is what stays where, and what your staff still do by hand.
| The job | System that stays in place | What One Care Portal does | What remains manual |
|---|---|---|---|
| Provider enrollment and program certification | State Medicaid enrollment and the program's own certification | Not involved | Your agency completes enrollment and certification with the state |
| Prior authorization requests | State or payer portal | Stores the approved authorization: number, dates, units or amount, rate, and unit rules. Reports what is expiring. | Submitting and amending the request with the state or payer |
| Person-centered plan and service notes | Your agency's record, in the format your state requires | Plans and goals, visit and contact notes, supervisor review, signed PDFs, documents with expiration dates | Any state-mandated form that has not been configured for your agency |
| Homeless services data (housing programs) | HMIS or a comparable database | No HMIS connection | HMIS entry continues separately |
| Claims | State Medicaid system or managed care plan | Billable-note export; claim preparation and submission in the separate RCM module through supported clearinghouse routes | Payer enrollment, and any route or claim type not supported for your payer |
| Electronic visit verification, where a service requires it | The state's EVV vendor or aggregator | Not included | Your EVV system stays in place |
State Program Notes
Program facts below come from the linked state sources. One Care Portal is not certified, endorsed, or approved by any state program.
Kentucky: 1915(i) RISE Initiative
RISE stands for Recovery, Independence, Support, Engagement. It serves Kentucky Medicaid members aged 18 or older with a primary diagnosis of serious mental illness, who may also have a co-occurring substance use disorder. It is administered by the Department for Medicaid Services in partnership with the Department for Behavioral Health, Developmental and Intellectual Disabilities. Providers must be Medicaid-enrolled and complete RISE certification, and services follow a Person-Centered Service Plan. Source: Kentucky CHFS, 1915(i) RISE Initiative.
The ten RISE services are assistive technology, case management, housing and tenancy supports, in-home independent living supports, medication management, planned respite for caregivers, supervised residential care, supported education, supported employment, and non-medical transportation.
Evaluate One Care Portal for the RISE services documented as case management, visits, and contact notes. It is not designed for supervised residential care, medication management, or transportation trip logs.
Wisconsin: Housing Support Services
Since February 1, 2025, Wisconsin Medicaid covers housing support services for BadgerCare Plus and Medicaid members who are experiencing or at risk of homelessness. Medicaid-enrolled Continuum of Care member agencies and Wisconsin Tribal nations enroll as supportive housing agency providers. Services are built on a person-centered plan, and the state publishes prior authorization and claim procedures for the benefit. Source: ForwardHealth Update 2025-01.
The four covered services are housing consultation, transition supports, sustaining supports, and relocation supports.
Evaluate One Care Portal for the plan, visit notes, and authorization records behind those services. It does not replace HMIS or the ForwardHealth Portal, and it has no HMIS connection.
Clear Boundaries Build a Better Fit
A focused demo separates what works today, what is configurable, and what should stay in another system.
Evaluate One Care Portal for
- Assigned caseloads and participant records
- Person-centered plans, goals, and follow-up
- Visit, contact, and service notes with time in and out
- Prior authorization records and expiring-authorization reports
- Supervisor review, signed PDFs, reports, and billing-ready exports
Do not assume it includes
- State certification, endorsement, or a pre-built state form library
- EVV, GPS, offline use, or an installed mobile app
- Automatic tracking of units used against an authorization cap
- HMIS, state-portal, or state case-management system integration
- Residential, medication-management, or transportation-log workflows
Frequently Asked Questions
What software do 1915(i) HCBS providers use for service notes and authorizations?
Many start with spreadsheets, paper notes, and a state portal. One Care Portal can be evaluated when a 1915(i) provider needs caseloads, person-centered plans, visit and contact notes, prior authorization records, supervisor review, and a billing-ready export in one system. State program, forms, and payer route are confirmed before implementation.
Can One Care Portal be used for Kentucky's 1915(i) RISE Initiative?
It can be evaluated for RISE services that are documented as case management, visits, and contact notes, such as case management, housing and tenancy supports, and supported employment or education. One Care Portal is not certified or endorsed by Kentucky, and it is not designed for supervised residential care, medication management, or transportation logs.
Can Wisconsin supportive housing agencies use it for housing support services?
It can be evaluated for the person-centered plan, visit notes, and prior authorization records behind housing consultation, transition, sustaining, and relocation supports. It does not replace HMIS or the ForwardHealth Portal; prior authorization requests are still submitted to the state.
Does One Care Portal include EVV or a mobile app?
No. One Care Portal is a browser-based web application. Electronic visit verification, GPS capture, offline use, and an installed mobile app are not included, so a service that requires EVV keeps its EVV system.
See Whether It Fits Your 1915(i) Program
Bring one blank service note, your authorization format, and the report your last quality review asked for. We will show what works today, what is configurable, and what should stay in your state system.