Pricing questions
Can we review our estimate before deciding?
Yes. Bring your participant count, claim volume, current tools, and workflow gaps to the demo. We can review module fit and implementation scope together.
Which payers can we bill with RCM?
The RCM module supports Medicaid and Medicaid MCOs, Medicare and Medicare Advantage, and commercial payers through supported clearinghouse workflows. Payer enrollment and supported clearinghouse routes govern submission.
Can Billing be used without a Care Module?
Yes. Billing is a standalone module. Keep your existing documentation workflow or connect Billing to Case Management or the ADHC Care Module.
How are claim submission and 835 reconciliation charged?
Billing costs $1.20 per submitted claim. Automatic 835 reconciliation adds $0.30 only for each claim successfully reconciled automatically. Manually uploaded 835 files cost $0.10 per claim in each parsed file instead. A claim submitted and automatically reconciled totals $1.50 across both steps.
Do Billing customers pay the standalone ERA Dashboard base fee?
No. Billing customers can manually upload 835 files at $0.10 per claim in each parsed file without the standalone Dashboard's $99 monthly base. The standalone Dashboard remains $99/month plus $0.10 per claim in each parsed file.
Can we buy only the 835 ERA Dashboard?
Yes. It is sold separately at $99 per month plus $0.10 per claim in each ERA file One Care Portal parses. Keep your current clearinghouse, EMR, or billing platform.
What does onboarding include?
Guided organization setup, custom contact note configuration, role setup, one hands-on training, and email and phone support are included.
How is 835 ERA Dashboard usage calculated?
The monthly base is $99 plus $0.10 for each claim in an ERA file One Care Portal parses. For example, an ERA file with 2,000 claims costs $99 + $200 = $299/mo. This product is separate from Care Module platform and participant pricing.
What work is included in Case Management?
Case Management connects assessments, care plans, visit notes, authorizations, signatures, participant records, scheduling, staff workflows, document storage, and supervisor review. Billing / RCM is a separate module for claim submission, denials, 835 ERA posting, and reconciliation through supported payer routes.
Is there a long-term contract?
No. One Care Portal products are month to month, with pay-as-you-go usage according to the published participant, claim, or ERA Dashboard rates.