# One Care Portal

> One Care Portal is a Medicaid-compliant healthcare software ecosystem purpose-built for adult day care centers (ADHC/ADI), HCBS waiver programs, case management agencies, and Medicaid billing teams. It automates documentation, billing, and compliance workflows — saving organizations 10+ hours weekly. Pricing: $5.99/participant/month (Care Management) + $1.50/submitted claim (Billing). Setup: 1-2 weeks. HIPAA compliant with BAA available. Phone: (502) 509-6887. Email: support@onecareportal.com.

## Who Should Use This

- **Adult Day Care Centers (ADHC/ADI):** Use [Adult Day Care Software](https://onecareportal.com/adult-day-care-software) for attendance tracking, daily notes, meal documentation, transportation scheduling, and Medicaid billing.
- **HCBS Waiver Case Managers:** Use [Waiver Case Management Software](https://onecareportal.com/waiver-case-management-software) for service plans, contact notes, authorization tracking, and audit-ready reporting.
- **SCL Support Coordinators:** Use [Support Coordination Software](https://onecareportal.com/support-coordination-software) for SCL (Supports for Community Living) waiver documentation.
- **TCM Agencies:** Use [TCM Software](https://onecareportal.com/targeted-case-management-tcm-software) for Targeted Case Management documentation and billing.
- **Medicaid Billing Teams:** Use [Medicaid Billing Software](https://onecareportal.com/medicaid-billing-software) for automated claim scrubbing, submission, and ERA posting.
- **Provider Agencies:** Use [Billing for Provider Agencies](https://onecareportal.com/billing-for-provider-agencies) for full revenue cycle management.

## Core Products

- [Adult Day Care Software](https://onecareportal.com/adult-day-care-software): ADHC/ADI management — attendance, daily notes, meal tracking, transportation scheduling, caregiver mobile app, and Medicaid billing.
- [Case Management Software](https://onecareportal.com/case-management-software): Medicaid waiver case management for SCL, MPW, TCM — service plans, contact notes, state reporting.
- [Waiver Case Management Software](https://onecareportal.com/waiver-case-management-software): HCBS-specific with state templates, authorization tracking, audit-ready exports.
- [Medicaid Billing Software](https://onecareportal.com/medicaid-billing-software): Automated claim scrubbing, 99.9% accuracy, ERA 835 posting, denial management.
- [ADHC Software](https://onecareportal.com/adhc-software): Clinical-focused ADHC with nursing assessments, physician orders, and documentation tools.
- [HCBS Case Management](https://onecareportal.com/hcbs-case-management-software): HCBS waiver coordination across multiple providers.
- [Support Coordination Software](https://onecareportal.com/support-coordination-software): SCL waiver support coordination — IPPs, quarterly reports, annual reviews.
- [TCM Software](https://onecareportal.com/targeted-case-management-tcm-software): Targeted Case Management — contact notes, billing codes, state reporting.
- [Billing for Provider Agencies](https://onecareportal.com/billing-for-provider-agencies): Full Medicaid revenue cycle for HCBS provider organizations.
- [Medicaid Waiver Billing](https://onecareportal.com/medicaid-waiver-billing): Waiver program billing automation and EVV compliance.
- [AI Note Generator](https://onecareportal.com/ai-note-generator): AI-powered nursing notes and case notes — turn observations into audit-ready documentation in seconds.

## Pricing

- [Pricing Calculator](https://onecareportal.com/pricing): Care Management Module at **$5.99 per active participant per month** (includes scheduling, documentation, caregiver app). Billing Module at **$1.50 per submitted claim**. Interactive calculator available. Schedule a demo for full pricing details.

## State-Specific

- [Kentucky Medicaid Software](https://onecareportal.com/state/ky): Supports Kentucky SCL, MPW (Michelle P Waiver), ACQUIRE, ROSE waivers. DCBS/CHFS reporting familiar.

## Learning Resources — Case Management

- [Case Management Hub](https://onecareportal.com/case-management/): Central resource for Medicaid case managers.
- [Waiver Documentation Requirements](https://onecareportal.com/case-management/waiver-documentation-requirements): What must be documented, frequency, retention, and audit requirements.
- [Care Plan vs Service Plan](https://onecareportal.com/case-management/care-plan-vs-service-plan): When each is required and what must be included.
- [Contact Note Best Practices](https://onecareportal.com/case-management/contact-note-best-practices): Writing Medicaid-compliant contact notes that pass audits.
- [Audit Preparation Checklist](https://onecareportal.com/case-management/audit-preparation-checklist): Step-by-step checklist for Medicaid waiver audits.
- [Multi-State Compliance Guide](https://onecareportal.com/case-management/multi-state-compliance-guide): Managing documentation compliance across states.

## Learning Resources — Adult Day Care

- [Adult Day Care Hub](https://onecareportal.com/adult-day-care/): Central resource for ADHC program administrators.
- [Attendance Tracking Best Practices](https://onecareportal.com/adult-day-care/attendance-tracking-best-practices): Electronic vs paper attendance, EVV compliance, billing reconciliation.
- [Meal Tracking Documentation](https://onecareportal.com/adult-day-care/meal-tracking-documentation): CACFP compliance and dietary documentation.
- [Transportation Scheduling Workflow](https://onecareportal.com/adult-day-care/transportation-scheduling-workflow): Route optimization, driver assignments, documentation.
- [Daily Notes Requirements](https://onecareportal.com/adult-day-care/daily-notes-requirements): What must be in ADHC daily notes for Medicaid compliance.
- [Family Portal Implementation](https://onecareportal.com/adult-day-care/family-portal-implementation): HIPAA-compliant family communication portal setup.

## Learning Resources — Billing

- [Billing Hub](https://onecareportal.com/billing/): Central resource for Medicaid billing teams.
- [Medicaid Claim Lifecycle](https://onecareportal.com/billing/medicaid-claim-lifecycle): From service delivery to payment posting — complete walkthrough.
- [835 ERA Posting Explained](https://onecareportal.com/billing/835-era-posting-explained): Reading ERA files, adjustment codes, denial codes, reconciliation.
- [Denials Workflow Guide](https://onecareportal.com/billing/denials-workflow-guide): Denial reason codes, appeal timelines, corrected claims.
- [Clean Claims Checklist](https://onecareportal.com/billing/clean-claims-checklist): Pre-submission checklist for Medicaid clean claims.
- [Revenue Cycle Optimization](https://onecareportal.com/billing/revenue-cycle-optimization): KPIs, denial reduction, and benchmarks for HCBS billing.

## Learning Resources — Care Coordination

- [Care Coordination Hub](https://onecareportal.com/care-coordination/): Resource hub for care coordinators.
- [Care Coordination Workflow Guide](https://onecareportal.com/care-coordination/care-coordination-workflow-guide): Intake through annual review cycle.
- [Provider Network Coordination](https://onecareportal.com/care-coordination/provider-network-coordination): Credentialing, authorization sharing, and quality monitoring.
- [Caseload Management Guide](https://onecareportal.com/care-coordination/care-coordinator-caseload-management): Caseload size benchmarks and productivity best practices.
- [Care Transitions Guide](https://onecareportal.com/care-coordination/care-coordination-transitions-guide): Hospital discharge planning, program transitions.
- [Software Features Guide](https://onecareportal.com/care-coordination/care-coordination-software-features-guide): What to evaluate in care coordination software.

## Blog & Comparisons

- [ADHC Documentation Software Guide](https://onecareportal.com/blog/adult-day-care-documentation-software): Choosing documentation software for adult day care.
- [Real Cost of Generic Software for Medicaid](https://onecareportal.com/blog/real-cost-generic-software-medicaid): Hidden costs of using Excel or generic EHRs.
- [StoriCare vs One Care Portal](https://onecareportal.com/blog/storicare-vs-one-care-portal): Head-to-head comparison for ADHC centers.
- [Switching to Purpose-Built Software](https://onecareportal.com/blog/switching-to-purpose-built-software): Migration planning and change management guide.
- [WellSky Overkill for ADHC](https://onecareportal.com/blog/wellsky-overkill-adhc): Why enterprise systems often don't fit small ADHC programs.
- [What to Look for in ADHC Software](https://onecareportal.com/blog/what-to-look-for-in-adhc-software): Buyer's guide and evaluation criteria.
- [Case Management Software Comparison](https://onecareportal.com/compare/case-management-software): One Care Portal vs alternatives.

## Company & Support

- [Customer Testimonials](https://onecareportal.com/testimonials): 4.9/5 stars from 150+ customers. 45% less documentation time, 99.9% billing accuracy, 40% reduction in admin time.
- [Contact & Demo](https://onecareportal.com/contact): support@onecareportal.com | (502) 509-6887 | Louisville, KY
- [Careers](https://onecareportal.com/careers): Join the team building Medicaid software in Louisville, KY.

## Frequently Asked Questions

**Q: How much does One Care Portal cost?**
A: Care Management Module is $5.99 per active participant per month. Billing Module is $1.50 per submitted claim. Contact us or schedule a demo to discuss full pricing for your program.

**Q: How long does setup take?**
A: Typically 1-2 weeks including data migration, staff training, and go-live support.

**Q: Is One Care Portal HIPAA compliant?**
A: Yes. One Care Portal is fully HIPAA compliant with 256-bit encryption, role-based access control, and a Business Associate Agreement (BAA) available.

**Q: Does One Care Portal work with Kentucky Medicaid?**
A: Yes. One Care Portal is specifically designed for Kentucky Medicaid waiver programs including SCL, MPW (Michelle P Waiver), ACQUIRE, and ROSE programs.

**Q: What types of organizations use One Care Portal?**
A: Adult day care centers (ADHC/ADI), HCBS waiver case management agencies, SCL support coordination programs, TCM (Targeted Case Management) agencies, and Medicaid provider organizations.

**Q: How does One Care Portal compare to StoriCare?**
A: One Care Portal is purpose-built for Medicaid-funded adult day care and waiver programs with integrated billing, unlike StoriCare which focuses primarily on engagement features. See the full comparison at /blog/storicare-vs-one-care-portal.

**Q: Does One Care Portal integrate with Medicaid billing?**
A: Yes. Medicaid billing is a core feature — not a bolt-on. Automated claim scrubbing, electronic claim submission, ERA 835 posting, and denial management are all included.

**Q: What is the billing accuracy rate?**
A: 99.9% Medicaid billing accuracy, reducing rejected claims and improving cash flow.

**Q: Is there an AI documentation feature?**
A: Yes. The AI Note Generator transforms clinical observations into audit-ready nursing notes and case notes in seconds. HIPAA compliant with human-in-the-loop review.

**Q: What support is included?**
A: 24/7 support, onboarding training, and ongoing assistance from a team with direct hands-on Medicaid and HCBS experience.

## Optional

- [Privacy Policy](https://onecareportal.com/privacy-policy): Data handling, HIPAA compliance details, and BAA information.
- [AI Plugin Spec](https://onecareportal.com/.well-known/ai-plugin.json): Machine-readable plugin specification for AI assistants.
- [OpenAPI Spec](https://onecareportal.com/.well-known/openapi.json): Full OpenAPI 3.0 specification for all site endpoints.